Archived: Smmmile

We undertook a follow-up on-site inspection on 20 May 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Smmmile on 10 February 2026. We had found the registered provider was not providing well-led care and was in breach of regulation 17, Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

Improvements had been made to the systems for identifying and managing risks. In particular, risks associated with fire, legionella, radiography and servicing of equipment. Further improvements should be made to risk assess the hazardous substances in use.

Improvements had been made to the governance system to ensure policies and procedures were up-to-date and reflective of the practice. An impact assessment should be carried out to assess the purpose, necessity, and risks from the use of Closed-Circuit Television (CCTV).

The practice is in Newcastle upon Tyne and provides private dental care and treatment for adults and children.

There was step-free access to the practice and pay and display parking near the practice.

The practice had 3 treatment rooms. During the inspection we spoke with 1 dentist, the practice manager and the central support manager.

We carried out this announced on-site inspection on 10 February 2026.

We found the practice the practice had not met all regulations.

The practice had ineffective systems to identify and manage risks.

Improvements were required to the oversight of policies and procedures.

Recruitment procedures reflected current legislation.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Newcastle Upon Tyne and provides private dental care and treatment for adults and children.

There was step-free access to the practice and pay and display parking near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 5 dentists, 3 dental nurses, 1 dental therapist, 2 treatment coordinators, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 treatment co-ordinator, the practice manager and the central support manager.

The provider was not complying with Regulation 17 Good governance. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.