- Dentist
Archived: Smmmile
Assessment report published 12 March 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 10 February 2026.
We found the practice the practice had not met all regulations.
The practice had ineffective systems to identify and manage risks.
Improvements were required to the oversight of policies and procedures.
Recruitment procedures reflected current legislation.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Newcastle Upon Tyne and provides private dental care and treatment for adults and children.
There was step-free access to the practice and pay and display parking near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 5 dentists, 3 dental nurses, 1 dental therapist, 2 treatment coordinators, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 treatment co-ordinator, the practice manager and the central support manager.
The provider was not complying with Regulation 17 Good governance. Full details of the regulation the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
We were unable to gather patient feedback prior to inspection day and were unable to collect patient feedback on the day.
On the day of our inspection, we saw online patient feedback from patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.