Renewed Care Solutions - Main Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices. They met with the person and their relatives to discuss the care they needed. They developed care plans which reflected these assessments. The provider regularly reassessed people’s needs. The manager told us, “I look at offering something to suit each individual. I ask them what they are looking for. I try to ensure we can support them to be independent and make choices about their care.” A relative explained how the assessment process had helped empower them and the person being cared for to make decisions about their care.

Staff delivered evidence-based care and support. Staff undertook a range of training, including specialist training to understand people’s health conditions and disabilities. A member of staff told us, “Training has helped me to better understand people’s individual needs and how they experience the world.” The manager discussed good practice and legislation with staff. Care plans reflected evidence-based guidance.

Staff worked well with each other, external professionals and relatives to help make sure people received consistent care. Staff explained they had different methods of communication and sharing information. They told us the manager regularly contacted them to share updates and ask for their views. Comments from staff included, “The manager often communicates with me. If I have a question, I get an answer and receive support” and “I always get opportunities to discuss my work with my manager and to learn from [them].” The manager held regular team meetings.

The provider supported people to live healthy lives. The manager discussed people’s health conditions with them. They included information for staff about these to help make sure they could recognise symptoms and provide the right support. Relatives told us staff were quick to respond when people became unwell.

Staff monitored people’s needs and wellbeing. They kept records about the care they provided. The manager checked these. Staff alerted relatives and the manager when people’s condition changed. The manager regularly met with people and their relatives to review their care and gather feedback about their experiences.

People consented to their care and treatment. During the initial assessment of their needs, the manager assessed people’s mental capacity to make decisions. They consulted with the person and their representatives. When people were able to, they had signed agreement to their care plans. For people who lacked the mental capacity to understand and decide about their care, the provider had liaised with their legal representatives and relatives to make decisions in their best interests. Relatives told us people were asked to consent to their care. They explained staff offered choices.