The Paddocks

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff supported people to be empowered to make choices about their life.

During our visit we observed many positive and meaningful interactions, people appeared comfortable and relaxed when engaging with staff. It was evident that staff knew people well and adapted their approach to meet people’s communication needs. One staff member told us, “Yes, “Care plans are discussed with [the person] confidentially and individually to suit their abilities. To help understanding, pictures are used."

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. This included documentation that reflected people’s decisions about what was important to them.

At the time of our inspection visit, the provider was carefully planning and considering options for the future of the service as the household was growing older and needs were changing. This was being thought through in discussion with people, staff and the funding authorities.