Abbeyfield Residential Care Home - The Grove

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.
Staff told us the atmosphere in the home had improved and it was a much more positive place to work. A staff member said, “The atmosphere is much better than it used to be. The was so much tension before, now we are all happy. Teamwork is much better than it used to be.”
 

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The home had employed a new registered manager since the last assessment. Staff told us they were approachable and had made a difference in the home. A staff member said, “The manager is definitely approachable. We definitely have more clear goals in what we are trying to achieve.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Staff understood the provider’s whistle blowing policy and their responsibilities to report concerns. They told us they felt confident to raise concerns, if needed. A staff member said, “I would raise concerns, but I have not had to do that here.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The provider had policies relating to equality and diversity and staff had completed relevant training. Staff confirmed they received fair treatment. A staff member said, “I feel safe working here, I don’t get any form of abuse.”

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The provider had a structured approach to quality assurance, which included a range of checks and audits across various aspects of the home. These were carried out consistently and had been successful in identifying areas for improvement. There were some minor gaps in audit records, which the registered manager acted on immediately to ensure the requirements improvements were made moving forward.
 

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. Incidents and accidents were analysed and used to identify areas for improvement and learning.