Abbeyfield Residential Care Home - The Grove

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs had been assessed when they were admitted to the home. This included discussing their care preferences and wishes, which were recorded in personalised care plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People gave positive feedback about the meals provided. A person said, “I like the meals, I eat my dinner everyday.” During lunchtime staff patiently supported people to ensure they had enough to eat and drink, in line with their assessed needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff told us there was effective teamwork and support across the home. A staff member said, “There is really good teamwork. We do a good job of helping each other.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care records included information about people’s health and wellbeing needs, including professionals involved in their care. A person described how staff supported them to attend hospital to enable them to receive the treatment they needed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care records included information about people’s expectations for their care and support. Systems were in place to monitor progress, including regular reviews with people, residents’ meetings and surveys.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Care plans detailed how people were to be supported to make decisions and choices. Where people were unable to give consent, MCA assessments and best interest decisions were made.