Abbeyfield Residential Care Home - The Grove

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People had been involved in discussing their care needs and preferences. This information was used to document very detailed and personalised care plans.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.
Care plans reflected the involvement and recommendations of health and social care professionals, such as speech and language therapists.
 

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s communication needs had been assessed and documented in a specific care plan. Information could be made available to people in different formats if needed.
 

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. There were regular opportunities for people and relatives to provide feedback, such as attending meetings and completing questionnaires. The provider used a ‘You said, we did’ system to inform people how their feedback had been used to make changes.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff were on duty throughout the day and night to support people if needed. The provider had on-call arrangements to provide support and guidance out of hours.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People’s preferences for their future care needs were discussed and their wishes detailed in care plans.