Abbeyfield Residential Care Home - The Grove

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had processes to record and analyse incidents and accidents. The findings were used to identify areas for improvement and learn lessons.
 

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately. Staff had completed safeguarding training and knew how to report potential concerns. Deprivation of Liberty Safeguards (DoLS) authorisations were in place for all relevant people.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. Where potential risks had been identified, risk assessments were carried out to help keep people safe. For example, where people had specific health conditions.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. The provider completed environmental risk assessments and health and safety checks to maintain a safe environment and to check equipment was regularly serviced and safe to use.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. People and staff confirmed there were enough staff to meet people’s needs in a timely way. A person said, “If you press your buzzer they will come.” Staff had completed training relevant to their role and were well supported.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened.

Medicines were now managed safely. Since the last assessment, the provider had improved the systems for managing medicines. This including implementing an electronic medicines administration system to improve oversight of medicine administration. Records confirmed people received the correct medicines. Staff had been trained to administer medicines safely and had their competency assessed.