1Eclipse Care Solutions

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care provided was person-centred. Care plans were person-centred, based around the needs of individuals. People told us staff knew how to meet their needs and staff were knowledgeable about people’s individual needs. People told us they were happy with the support provided. One relative said, “They [staff] are pleasant company, almost part of the family."

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider worked with people and their relatives to provide consistent and person-centred care. People’s needs were understood by staff.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Both of the people using the service at the time of inspection had a good understanding of both spoken and written English. Therefore the provider did not need to use alternative methods of communication. However, they said this could be done if required and gave examples of possible different methods of communication that could be used if needed.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider had various systems in place for listening to and involving people. To begin with, pre-care assessments were caried out in conjunction with the person. Care plans were then developed, again, with the involvement of the person. These were then subject to regular review to reflect any changes in the person’s needs. The provider carried out surveys of people. This gave people the opportunity to express their views on the service provided. People told us they felt listened to. One person said, “Yes, absolutely [staff listen to me]. Depends on personality and how long I’ve known them. Overall I’m very happy with the service. Never had any accidents or any issues."

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People had access to the care and support they needed. The provider provided support to people in areas such as personal care and meal preparation. This was done in line with people’s assessed needs. The service also worked alongside other agencies such as GPs and physiotherapists to help ensure people’s needs were met.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to access the community. For example, the provider helped ensure they could access community facilities such as health care services and shops. People’s needs around equality and diversity were covered in care plans. For example, people were able to choose if they had a preference for the gender of the staff supporting them.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

At the time of our inspection the service was not providing support to anyone who required end of life care. However, this was covered in people’s care plans, and the provider had a policy about this to help guide staff practice.