- Homecare service
1Eclipse Care Solutions
Report from 8 July 2025 assessment
Contents
Ratings
Our view of the service
1Eclipse Care Solutions is a domiciliary care agency providing support with personal care to people living in their own homes. At the time of our inspection 2 people were using the service. This is the first time CQC has carried out an inspection of this service.
We undertook an announced inspection visit to the service on 18 July 2025 where we met with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We subsequently carried out telephone interviews with people who used the service, their relatives and staff. We have undertaken a comprehensive inspection which means we have reviewed all 33 quality statements. As a result of this inspection we have rated the service as good for safe, effective, caring, responsive and well-led and good overall.
People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and staff helped ensure people could lead safe, confident, inclusive and empowered lives.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as the service is registered for people who have a learning disability and or who are autistic. The service met this guidance, although at the time of inspection they were not providing support to anyone with a learning disability and or who were autistic.
Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people and robust staff recruitment practices were in place. Medicines were managed in a way that was safe. People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. Care and support was person centred. People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff who used the service spoke positively about the leadership team and there was a shared and open culture at the service.
People's experience of this service
People we spoke with expressed satisfaction with the service. A relative told us, “I am really very happy with the service I’ve got.” People experienced care that was person-centred, based around their individual needs. Staff who worked with people interacted with them in a way that promoted their privacy, dignity and independence. People received care and support that was safe, effective, caring, responsive and well-led.