1Eclipse Care Solutions

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they started using the service. Care plans were then developed, setting out people’s needs and how to meet those needs. For the most part, care plans were of a very good standard. They were clear, detailed and person-centred. However, we found 1 instance of contradictory information in a care plan relating to the support required with medicines, and another instance where the care plan described some activities of care that were not actually provided. We discussed these issues with the nominated individual who reviewed the care plans to ensure their accuracy.

People were involved in the assessment of their needs. A relative told us, “A couple of people [senior staff] came out and we sat in the garden discussing [person’s] needs.” A person said, “It took quite a while to get the care plan done. It’s very detailed, I’m happy with it."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider was able to provide evidence-based care and treatment. Policies were in line with national good practice and care was given in a person-centred way, in line with the person’s wishes, and people were involved in their assessment of need.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Systems were in place to enable staff, teams and services to work together. People were involved in developing their care plans and worked with staff and relatives to do so. The service also worked with other organisations, such as health and social care professionals, to help ensure people’s needs were met. People told us that they worked well with staff so their needs were met. People also told us the staff worked with them and other agencies to meet their needs. For example, a relative told us how staff supported a person to complete their exercise programme that had been devised by the physiotherapy team.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were able to make their own choices in regard to their lifestyle, such as making choices about their diet. However, the service did support people to be healthy where this was in lione with their assessed needs. For example, with supporting them to attend medical appointments and with exercise routines. A relative told us, “They [staff] make sure we do our exercises that the physio has suggested."

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care was monitored to help improve outcomes. As mentioned, accidents and incidents were reviewed to see what could be learnt from them. Support was monitored continuously through daily notes which were checked by a senior member of staff. People told us they were happy with the care they received. A relative told us, “I have not had any trouble with them."

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were able to consent to the care and support they received. People signed consent forms to indicate they were happy with the contents of their care plan and for staff to provide support in line with it. People had been involved in devising their own care plans. Staff understood the importance of gaining people’s consent before providing care to them. The provider had caried out mental capacity assessments with people to determine if they had the capacity to consent to the care provided.