1Eclipse Care Solutions

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were treated with kindness, compassion and dignity. Staff understood how to support people in a way that promoted their dignity and privacy. One member of staff said, “I gain consent, give choices. I close windows, doors etc when delivering personal care to ensure privacy.” People told us they were treated with kindness by staff. A relative said, “I’ve been very happy. The carers are caring.” They added that they respected the person’s privacy, telling us, “Staff come out of the bathroom and wait till [person] is ready for them."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans were person-centred, setting out how to support people’s needs in an individualised way. Staff were aware of people’s individual needs. People told us they were happy with how staff supported them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have independence, choice and control. Care plans set out information about people’s preferences, for example, in relation to food. They also outlined what people could do for themselves and what they needed support with. This helped to promote their independence. Staff were able to tell us how they supported people to make choices and promote people’s independence. One member of staff said, “I help [person] to get ready for the day. I give choice, for example, ‘what would you like to wear today’. I try and get clients to complete tasks themselves if they are comfortable with doing so to try and help with their independence.” People confirmed they were able to make choices and maintain their independence. A relative told us, “[Person] is given a choice of clothes.” The same relative told us, “They encourage [person] to maintain their life as much as possible."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood people’s needs through access to their care plans and direct communication with people. People told us staff were able to meet their needs. A relative said, “If I’ve had any concerns about anything I have been listened to."

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff were provided with training which helped them in their roles. This included the completion of the Care Certificate on commencing work at the service. The Care Certificate is a nationally recognised qualification for staff working within the care sector. Staff also had regular 1:1 supervision meetings with a senior member of staff. This gave them the opportunity to discuss matters of importance to them.