Jaytee Care Demi House

Date of Assessment: 8 May 2026 to 21 May 2026. The service is a residential home providing support to adults of all ages living with learning disabilities or autistic spectrum disorder.

Theproviderwas previously in breach of the legal regulation in relation to fit and proper persons and governance following an inspection in September 2025. Improvements were found at this assessment, and theproviderwas no longer in breach of these regulations.

We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.

The provider had systems in place to assess risks to people using the service and engaged with other professionals as required. Safeguarding processes were in place and there were systems to learn when things went wrong. Checks were carried out on the environment and there were processes in place to minimise the risk of cross infection. Staff were recruited safely, received an induction and training for their role. There was enough staff in place to meet people’s needs safely and medicines were administered safely. The culture at the home was positive and leaders had systems in place to ensure the home was safe and risks were minimised. Staff understood how to raise concerns and could describe how they would use a whistleblowing policy if needed. The provider had systems in place to support staff, and they had a policy relating to equality and diversity.

Jaytee Care Demi House provides accommodation for a maximum of 3 people with a learning disability and/or autistic people requiring personal care. There were 2 people living at the home when we visited.

This is the first assessment for this service, and it was prompted by a review of the information we held about the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

We saw aspects of ‘Right support, right care and right culture’ guidance was delivered by the service. For example, we observed the model and culture of care and size and layout of the service promoted people being able to exercise choice, control and independence in how they chose to live their lives. This was reflected in people’s care records, which documented their individual needs and preferences, and the feedback we received form staff, which demonstrated an awareness and commitment to promoting and supporting people’s choice and control. The service was also well-located in a community with easy-to-access amenities, some of which people accessed and engaged with on a regular basis.

We found staff had not always been safely recruited and the principles of the Mental Capacity Act 2005 were not consistently applied. Accidents and incidents had not always been clearly documented, reported, reviewed and used for learning, with relatives not being aware when such events had occurred. ‘As required’ medicines guidance was not in place and there were some environmental risks that had not been identified by the provider. Governance systems were not always effective at identifying risks to people.

We found a clean and presentable home environment. People received good transitional support when moving to the service. A safeguarding policy was in place, which staff understood. Care plans and risk assessments were clear, person-centred and detailed, and staff were knowledgeable of people’s needs. People interacted positively with staff, who treated them with kindness and understanding and sought to provide person-centred care. Staff had completed training relevant to their roles and were positive about the support they received from leaders. We have issued a warning notice to the provider and asked for an action plan in response to the concerns found at this assessment.