- Care home
Jaytee Care Demi House
Assessment report published 1 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 8 May 2026 to 21 May 2026. The service is a residential home providing support to adults of all ages living with learning disabilities or autistic spectrum disorder.
Theproviderwas previously in breach of the legal regulation in relation to fit and proper persons and governance following an inspection in September 2025. Improvements were found at this assessment, and theproviderwas no longer in breach of these regulations.
We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
The provider had systems in place to assess risks to people using the service and engaged with other professionals as required. Safeguarding processes were in place and there were systems to learn when things went wrong. Checks were carried out on the environment and there were processes in place to minimise the risk of cross infection. Staff were recruited safely, received an induction and training for their role. There was enough staff in place to meet people’s needs safely and medicines were administered safely. The culture at the home was positive and leaders had systems in place to ensure the home was safe and risks were minimised. Staff understood how to raise concerns and could describe how they would use a whistleblowing policy if needed. The provider had systems in place to support staff, and they had a policy relating to equality and diversity.
People's experience of this service
People were happy at the service and they told us about the things they enjoyed like going out and activities they took part in. People were observed being supported to make their beds and put their laundry away and work with staff to make drinks and were involved in choosing and preparing their meals. We saw people were happy with staff and were safely supported to access all areas of the home and make decisions about their care and support.
Relatives told us people were safely supported and were assisted to access other services when needed. Relatives confirmed there were always enough staff on duty, however there were mixed views about the skills staff had to support people with their aspirations. Relatives confirmed people received their medicines, however 1 relative was not aware of a recent review or changes to a person’s medicines. Relatives also had mixed views about the contact and involvement they had with the service. Some relatives felt fully involved where others felt they were not supported to engage in reviews and updates.