- Care home
Jaytee Care Demi House
Assessment report published 23 December 2025
Contents
Ratings
Our view of the service
Jaytee Care Demi House provides accommodation for a maximum of 3 people with a learning disability and/or autistic people requiring personal care. There were 2 people living at the home when we visited.
This is the first assessment for this service, and it was prompted by a review of the information we held about the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
We saw aspects of ‘Right support, right care and right culture’ guidance was delivered by the service. For example, we observed the model and culture of care and size and layout of the service promoted people being able to exercise choice, control and independence in how they chose to live their lives. This was reflected in people’s care records, which documented their individual needs and preferences, and the feedback we received form staff, which demonstrated an awareness and commitment to promoting and supporting people’s choice and control. The service was also well-located in a community with easy-to-access amenities, some of which people accessed and engaged with on a regular basis.
We found staff had not always been safely recruited and the principles of the Mental Capacity Act 2005 were not consistently applied. Accidents and incidents had not always been clearly documented, reported, reviewed and used for learning, with relatives not being aware when such events had occurred. ‘As required’ medicines guidance was not in place and there were some environmental risks that had not been identified by the provider. Governance systems were not always effective at identifying risks to people.
We found a clean and presentable home environment. People received good transitional support when moving to the service. A safeguarding policy was in place, which staff understood. Care plans and risk assessments were clear, person-centred and detailed, and staff were knowledgeable of people’s needs. People interacted positively with staff, who treated them with kindness and understanding and sought to provide person-centred care. Staff had completed training relevant to their roles and were positive about the support they received from leaders. We have issued a warning notice to the provider and asked for an action plan in response to the concerns found at this assessment.
People's experience of this service
People appeared comfortable in their environments and with the staff who supported them. No concerns were raised by people; however, we received mixed feedback from relatives about aspects of the service.