The Care Quality Commission
  • Hospital
  • Independent hospital

SpaMedica Southampton

Overall: Good read more about inspection ratings

Ground Floor, Stoneham Place, Stoneham Lane, Eastleigh, SO50 9NW 0330 058 4280

Provided and run by:
SpaMedica Ltd

All Inspections

During an assessment of Surgery

We undertook this comprehensive assessment on 18 December 2025 & 5 March 2026. The service was inspected in line with our assessment priorities due to an aged rating. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions and have combined the scores for these areas to give an overall rating. We rated the service as good.

This meant we found that:

Staff understood and managed risks. There was a strong, visible person-centred culture. Patients were protected and kept safe. Staff made sure patients understood their care and treatment to enable them to give informed consent.

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Leaders cared about and promoted the wellbeing of their staff and were exceptional at supporting and enabling staff to always deliver person-centred care. Staff treated people with kindness, empathy, and compassion.

The service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

During an assessment of the hospital overall

SpaMedica Southampton is located in Stoneham Place business park, Eastleigh. The service provides NHS and Private cataract surgery, glaucoma treatment, and Yttrium Aluminium Garnet (YAG) laser capsulotomy services for NHS and private patients aged 18 years and over. Ophthalmology services are delivered through a combination of outpatient clinics and day-case surgical procedures. In addition to this, the service also provided out-of-hour treatment for patients for both Southampton and other SpaMedica locations. The service operated in a large ground floor space that comprised of outpatient areas for clinical review, diagnostic testing, and a surgical area which contained an operating theatre.

SpaMedica Southampton is a registered location of the SpaMedica Group, which serves as the registered provider. Staff at the service follow the group’s provider level policies and processes. Staff are contracted to work across multiple sites, maintaining safe staffing levels and a consistent standard of care throughout the provider network.

22 June 2022

During a routine inspection

We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • The registered manager did not have full assurance that surgeons were only carrying out procedures they had practicing privileges for.