Godfrey Barnes Care SL East Midlands

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider, staff and leaders advocated for their service users’ rights.

We saw examples of the provider advocating for people by putting in complaints against external agencies which staff felt the person had been mistreated by. We also saw examples of the provider engaging with members of the community who had been abusive towards people being supported by the provider, in order to mediate and educate them about the rights of people with a learning disability. We also saw that people who required it were being offered support from an independent advocate.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.