Godfrey Barnes Care SL Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

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The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were given choices about the personal information that was shared about them. For example, the provider respected people’s wishes and preferences, we found when people had made decisions about who their personal information was shared with, this was respected and known by staff.

We observed warm, compassionate interactions between staff and people. The staff we spoke with demonstrated knowledge of the needs of the people that they were working with and were able to explain how they supported them in ways which promote independence, choice and control. One staff member told us that they and their colleagues know the person they work with so well because they have worked with them for a number of years. We spoke with staff at a variety of properties who had been working with the provider for several years, which meant a strong working relationship had developed between staff and people. This knowledge of the people they were working with allowed staff to support people in a way which promoted their independence, choice and control over their care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.