Ivetsey Bank Hospital

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant people were not treated with compassion and dignity; staff caring attitudes had significant shortfalls. Staff did not always understand the individual needs of young people or support young people to understand and manage their care, treatment or condition. Young people were not consistently involved in care planning and risk assessment. Staff did not inform and involve families and carers appropriately. Staff wellbeing had not been sufficiently prioritised, as there was a lack of accessible toilet facilities and adequate rest areas.