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Apply online as a new provider

  • Organisations we regulate

Use this guide if:

  • You are applying to register with us and all of the registered managers who are part of your application are also applying for new registrations.
  • You are an individual provider without a registered manager.

Before you start

You will need to be clear about the application you are making and have all of the required information ready. You will need to understand the requirements of the legislation and be able to explain and evidence how you will comply with them.

You, your nominated individual and proposed registered manager (individual providers are not required to have them) will need to be prepared to attend interviews and to answer questions and your buildings must be ready when the inspector undertakes the registration site visit.

As well as the general preparation, there are specific pieces of information, like Disclosure and Barring Service checks, counter-signed by CQC, which you must have obtained before you can submit your application. Compiling this information can take weeks to organise and you should factor this into your planning from the outset.

Applications from domiciliary care agencies (DCAs) for the regulated activity of personal care are the most likely to be delayed or refused. If you're making an application, check you can demonstrate that you meet the requirements.

It takes time for a reason

Being a provider of care is a serious business and our application process reflects this.

If we agree to register you, you will have responsibility for people’s health and wellbeing so it’s important we are satisfied you are suitably prepared and will be able to meet the relevant legislation.

We assess applications for adult social care providers against our assessment framework. This mirrors the questions we ask when we inspect a service. You can see the questions we will ask about your application.

We have to establish that applicants will provide services that are safe, effective, caring, responsive to people’s needs and well-led.

For us to be sure about this, we have to ask for a lot of information and we need time to assess that information thoroughly.

If you cannot meet the standards set out by the five key questions, we will refuse your application to register.

  • adult social care providers - our assessment framework will help you understand our expectations at registration
  • healthcare providers - our assessment framework will be published in 2019.

How long will it take to apply?

Filling in the main form could, in some circumstances, take as much as seven or eight hours – a full working day. It’s likely to take at least two hours.

Additionally, as we say above, some of the preparation work may take several weeks. Here are some examples:

What do I need to do?

How long will it take?

Write a statement of purpose Two to three hours but possibly several days to prepare
Carry out criminal record checks In most cases four to six weeks
Make sure premises are ready It will depend on your premises but possibly several weeks

2. Criminal record checks

Last updated:
30 November 2018


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