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Adult inpatient survey 2019

  • Public

Read the results of our latest analysis, which looks at the experiences of adult inpatients in hospital.

Eligibility and participation

  • Number of participants: 76,915
  • Response rate: 45 per cent
  • Age range: 16 years and older
  • Time period: patients discharged from hospital during July 2019
  • Eligibility: patients aged 16 years or older, who had at least one overnight stay
  • Exclusion: patients whose treatment related to maternity or, patients admitted for planned termination of pregnancy, day case patients, private patients (non-NHS)

Key findings for England

Positive findings:

  • Most questions on the theme of being treated in a respectful and dignified manner continued a trend of sustained improvement over the last 3-6 years
  • Results show communication between staff and patients before and after operations is improving
  • Patients continue to report positively when asked about the cleanliness of the hospital environment, the choice of food available to them and hydration
  • Confidence in doctors and nurses also remains high this year

However, this year’s results indicate that there are areas in need of improvement:

  • Patients consistently reported less positive experiences for the themes of: communication at the point of discharge and consideration of the support they will need after leaving hospital
  • Results for information sharing in relation to medicines, including: explaining the purpose, being told about possible side effects and being given written or printed information all declined this year
  • The percentage of people experiencing shortages in nursing staff remains high

Certain groups of patients consistently reported poorer experiences of their time in hospital, including:

  • Patients with dementia or Alzheimer’s
  • Younger patients (aged 16 to 35)
  • Patients who were admitted in an emergency

See the statistical release for more information, including the results for all questions and contextual policy information.

The quality and methodology document contains more information about the methodology for the survey, analysis and reporting.

Results for NHS trusts

These results show how trusts performed on individual questions in the survey. The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with other trusts.

View the A-Z list of inpatient survey results by NHS trust.

Each trust was also provided with a benchmark report which provides more detail about the data. View these benchmark reports on the NHS surveys website.

Each trust also has access to benchmark data for each of their sites. You can view the benchmark data on the NHS surveys website.

The technical document contains detailed information on how we analysed the trust results.

This report identifies those trusts whose patients experience care that is better, or worse than expected when we compare the survey results across trusts.

Open data

Find the data published in the overall report for England and for each trust.

The file below contains the data for England:

The file below contains the trust level data:

Anonymised respondent level data will be available at the UK Data Archive via the UK Data Service.

Results from previous surveys

You can find the results from previous surveys for England and for trusts on the NHS Surveys website. For the trust results, please click on the folder for the year in which you are interested and then choose the ‘published results’ folder.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

How the results will be used

CQC will use the results from the survey in the regulation, monitoring and inspection of NHS acute trusts in England. Survey data will be used within CQC Insight, which provides inspectors with an assessment of how trusts are performing. Survey data will also form a key source of evidence to support the judgements and inspection ratings published for trusts.

Other organisations

The organisations below will use the results in the following ways.

NHS trusts

Trusts, and commissioners, are expected to take action to improve services based on the results.

NHS England and NHS Improvement

NHS England and NHS Improvement will use the data to inform how it addresses the challenges currently facing the NHS across the country.

Questions from the NHS Patient Survey Programme (specifically the inpatient, community mental health and urgent and emergency care surveys) are used to produce a separate index measure called the Overall Patient Experience Score (OPES). The score forms part of a regular statistical series that is updated alongside the publication of each respective survey. Due to pressures of COVID-19 work, the OPES update following the publication of this survey has been suspended.

Department of Health and Social Care

The Government’s strategy sets out a commitment to measure progress on improving people’s experiences through Domain 4 of the NHS Outcomes Framework “ensuring people have a positive experience of care”, which includes results from the adult inpatient survey, among other data sources.

The Outcomes Framework survey indicators are based on the standardised, scored trust level data from the survey (similar to that included in CQC benchmark reports), rather than the England level percentage of respondent data that is contained within this report.

More information about the NHS Outcomes Framework.

Last updated:
02 July 2020