Page last updated: 12 September 2023

We use surveys to find out what people think of the NHS healthcare services that they use.

The results help assess NHS performance. We also use them for regulatory activities such as registration, monitoring ongoing compliance and reviews.

Recent surveys

Adult inpatient survey 2022

Published: September 2023

This survey looks at the experiences of people who stayed at least one night in hospital as an inpatient.

We found that:

  • The majority of patients felt they were treated with dignity and respect, and reported positive interactions with doctors and nurses/li>
  • Many patients felt their individual needs were met, which is generally consistent with last year although still lower than in 2020
  • Waiting times and staffing levels have seen declines compared to previous years
  • Four in 10 elective patients said their health deteriorated while waiting to be admitted to hospital, while a further half said their health remained the same

Urgent and emergency care survey 2022

Published: July 2023

This survey collected information on the experiences of people who received care from urgent and emergency care services.

We found that:

  • People’s experience of urgent and emergency care are worse than in previous years, particularly for Type 1 services
  • Some aspects of care in Type 3 services remained positive, such as being listened to by health professionals
  • Waiting times, staff availability, privacy and pain management have seen significant declines compared to previous years
  • Information provided before leaving A&E or the urgent treatment centre remains an area for improvement

Maternity survey 2022

Published: January 2023

This survey looked at the experiences of women and other pregnant people who had a live birth in early 2022.

We found that:

  • Since 2017, there has been a positive upward trend for women reporting that there was no delay with their discharge from hospital
  • Support for mental health during pregnancy is improving, although there remains room for further improvement
  • There has been a deterioration in the proportion of women saying they were able to get the help they needed throughout the maternity pathway
  • There has been a downward trend in women being treated with kindness and understanding

Community mental health survey 2022

Published: October 2022

This survey looked at the experiences of people receiving community mental health services in 2021-2022.

We found that:

  • Areas with the poorest historical results, such as accessing care and crisis care, are still the poorest in 2022.
  • Many people have not had a care review meeting with someone from NHS community mental health services in the last 12 months
  • People receiving telephone-based care and younger people (aged 18 to 35) reported worse than average experiences in key areas of care.
  • Many questions have reported their lowest result and show statistically significant downward trends.

Children and young people's survey 2020

Published: December 2021

This survey looks at the experiences of children, young people and their parents and carers attending hospital.

We found that:

  • Most children, young people and their parents or carers were positive about their overall hospital experience.
  • The majority of children and young people said that staff looked after them well, were friendly, treated them with privacy and listened to what they had to say.
  • Children and young people were less positive about their experiences of the hospital food, involvement in decision making and being discharged.
  • This year, children, young people and their parents reported that there was less to do in hospital than in previous years.

Coronavirus (COVID-19) inpatient experience survey

Published: November 2020

The survey captured the views of more than 10,000 adults who were discharged from hospital during April and May 2020. We carried it out to gather feedback to help services and local systems plan for and improve future coronavirus care.

Trends in the Adult Inpatient Survey 2005-2014

Published: November 2015

This analysis looks at the experiences of people receiving adult inpatient services over a ten year period.

We found that:

  • Patients’ experiences of care have generally been good.
  • Most areas we ask patients about have seen little meaningful change or improvement.
  • Patients report substantial improvements in areas such as cleanliness and mixed sex accommodation.
  • There have been areas of deterioration, for example in waiting times.

Ambulance survey of Hear and Treat callers 2013/14

Published: 2014

This survey looked at the experiences of over 2,900 people who called an ambulance service in December 2013 and January 2014.

We found that:

  • Most people were positive, but some did not understand or agree with the advice given at the end of the call.
  • Overall, callers were more likely to agree with the decision to not send an ambulance if they had received a full explanation of the reasons.

Outpatient survey 2011

Published: February 2012


This survey collected patients' experiences of their most recent visit to an outpatient department.

We found that:

  • More people felt that they were treated with respect and dignity.
  • Staff need to improve the way they provide information to patients.

Survey plans and publications

NHS patient survey programme: outline programme and publication dates



More information

About the NHS patient survey programme

Including information about how the programme works, how to find results from previous surveys and where to find survey materials.

For more information, email our patient survey team.