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Adult inpatient survey 2017

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  • Public

Read the results of our latest analysis, which looks at the experiences of adult inpatients in hospital.

Eligibility and participation

  • Number of participants: 72,778
  • Response rate: 41 per cent
  • Age range: 16 years and older
  • Time period: patients discharged from hospital during July 2017
  • Eligibility: Patients aged 16 years or older, who had at least one overnight stay
  • Exclusions: Patients whose treatment related to maternity or, patients admitted for planned termination of pregnancy, day case patients, private patients (non-NHS)

Key findings for England

Results from the 2017 inpatient survey, compared with results from surveys dating back to 2009, show gradual improvements in a number of areas. This includes patients’ perceptions of:

  • the quality of communication between themselves and medical professionals (doctors and nurses)
  • the quality of information about operations or procedures
  • privacy when discussing their condition
  • quality of food
  • cleanliness of their room or ward

However, the results also indicate that responses to some questions are less positive or have not improved over time. This includes patients’ perceptions of:

  • noise at night from other patients
  • emotional support from staff during their hospital stay
  • information on new medications prescribed while in hospital
  • the quality of preparation and information for leaving hospital

Certain groups of patients consistently reported poorer experiences of their time in hospital, including:

  • patients with mental health conditions
  • younger patients (aged 16-35 years)
  • patients with Alzheimer’s or Dementia

For more information, please see the statistical release, which provides the results for all questions and contextual policy information.

For more information about the methodology for the survey, analysis and reporting, please see the quality and methodology document.

Results for NHS trusts

These results show how trusts performed on individual questions in the survey. The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with other trusts.

View the A-Z list of inpatient survey results by NHS trust.

Each trust was also provided with a benchmark report which provides more detail about the data. You can view these reports on the NHS surveys website.

Each trust also has access to benchmark data for each of their sites. You can view these results on the NHS surveys website.

Download the technical document below for detailed information on how we analysed the trust results.

This report identifies those trusts whose patients experience care that is better, or worse than expected when we compare the survey results across trusts.

Open data

Here, you can find the data that was published in the overall report for England and for each trust.

The file below contains the data for England:

The file below contains the trust level data:

Anonymised respondent level data will available at the UK Data Archive via the UK Data Service.

Results from previous surveys

You can find the results from previous surveys for England and for trusts on the NHS Surveys website. For the trust results, please click on the folder for the year in which you are interested and then choose the ‘published results’ folder.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

How will the results be used?

CQC will use the results from the survey in the regulation, monitoring and inspection of NHS acute trusts in England. Survey data will be used within CQC Insight, which provides Inspectors with an assessment of how trusts are performing. Survey data will also form a key source of evidence to support the judgements and inspection ratings published for trusts.

Other organisations

The organisations below will use the results in the following ways.

NHS trusts

Trusts, and commissioners, are expected to take action to improve services based on the results.

NHS England and the Department of Health

Information collected nationally in a consistent way is essential to support public and Parliamentary accountability. The results are used by NHS England and the Department of Health and Social Care for performance assessment, improvement and regulatory purposes.

NHS Improvement

NHS Improvement will use the results to inform quality and governance activities as part of its Oversight Model for NHS trusts.

Last updated:
13 June 2018

 


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