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This service was previously managed by a different provider - see old profile

Inspection Summary


Overall summary & rating

Updated 17 April 2014

Lyndon House in Solihull is a respite service for up to seven children with learning disabilities, behaviours that can challenge and additional physical health needs.

We found that the service provided safe, caring and effective care to children. Staff were trained and experienced and showed high levels of motivation and commitment. There was a consistent staff team as many of the staff had worked at Lyndon House for many years. We saw staff supporting children in a very positive and reassuring way. All staff showed a good knowledge of the needs of individual children and how to meet them, which led to a responsive and well-managed service.

Parents of the children who used the home were very positive about the service they received.

Lyndon House’s needs-led approach to bed occupancy ensured they can manage the needs of the children there at any particular time. This enabled children’s care to be met by sufficient numbers of staff, in a safe environment where their needs would not conflict with those of others.

Inspection areas

Safe

Updated 17 April 2014

Lyndon House’s needs-led approach to bed occupancy ensured beds were not filled beyond the capacity of the service to manage the needs of the children there at any particular time.

We found that staff were well supported and received proper induction and training

Staff who spoke with us showed a good awareness of potential risks and how to manage them, and we saw safe practice for giving medication.

Effective

Updated 17 April 2014

The service had clear information that highlighted each child’s needs.

There was low turnover of staff, and staff interacted well with children and understood their individual needs. We saw that staff had the skills, knowledge and experience to effectively meet children’s needs and work confidently with other agencies and carers to ensure needs were met.

Parents were very positive about the work the service did.

Caring

Updated 17 April 2014

We saw that staff and children interacted warmly and positively together, and in a friendly way. Where children had limited verbal communication, staff showed a very good awareness of non-verbal cues, what children liked and disliked and how they preferred to be approached.

We saw and heard from staff and parents examples of good, child-centred practice. Parents were very positive about the care and support given by the service.

Responsive

Updated 17 April 2014

We saw staff responding well to the individual needs of children. The service was able to balance the needs of parents and children in how they offered respite beds and support.

The service worked well to make the environment child-friendly. Parents told us the service was responsive to needs and worked with them.

Well-led

Updated 17 April 2014

The needs-led approach to bed occupancy ensured beds were not filled beyond the capacity of Lyndon House to manage the needs of the children there at any particular time. This enabled children’s needs to be met by enough staff and in a safe environment where their needs would not conflict with the needs of others.

Lyndon House had clear child-centred care plans in place for staff to follow. Staff gave us consistent answers about how they supported particular children with complex needs. We saw that staff were committed to the wellbeing of the children they supported, and this was confirmed by their parents. Staff were also responsive to the needs of children and parents.

Staff were trained and experienced and highly motivated and committed. Many had worked at Lyndon House for many years and knew the children they supported well. Parents were very positive in their views of the service.

Checks on specific services

Wards for people with learning disabilities or autism

Updated 17 April 2014

The needs-led approach to bed occupancy ensured beds were not filled beyond the capacity of Lyndon House to manage the needs of the children there at any particular time. This enabled children’s needs to be met by enough staff and in a safe environment where their needs would not conflict with the needs of others.

Lyndon House had clear child-centred care plans in place for staff to follow. Staff gave us consistent answers about how they supported particular children with complex needs. We saw that staff were committed to the wellbeing of the children they supported, and this was confirmed by their parents. Staff were also responsive to the needs of children and parents.

Staff were trained and experienced and highly motivated and committed. Many had worked at Lyndon House for many years and knew the children they supported well. Parents were very positive in their views of the service.