- NHS hospital
Fleetwood Hospital
Important:
This service was previously managed by a different provider - see old profile
All Inspections
During an assessment of Outpatients
Fleetwood Hospital provides services to people living in Wyre, Fylde and the surrounding area. The Trust delivers a range of outpatient services from the hospital, including antenatal and physiotherapy services.
The outpatient department provides consultant-led and nurse-led clinics for adults, operating Monday to Friday, with occasional weekend clinics. Services delivered include rheumatology, dermatology, diabetes care, urology, general medicine, ear, nose and throat services, orthopaedics, sexual health, podiatry and orthoptics.
We rated outpatient services as good overall at this assessment.
At the previous inspection, the service was found to be in breach of regulations relating to good governance. At this assessment, we found that improvements had been made and the service was no longer in breach of regulations.
Patients’ needs were assessed, and care plans were in place to reflect individual requirements. Risks to patients were identified and appropriately managed. There were sufficient numbers of staff available to maintain people’s safety and meet their needs.
This meant that the service was providing care that was safe, effective and responsive to patients using the service.
During an assessment of the hospital overall
Fleetwood Hospital is part of Blackpool Teaching Hospitals NHS Foundation trust (the trust) and is an NHS hospital providing outpatient and other community-based services. For this assessment, we focused on outpatient services only.
The overall rating for Fleetwood Hospital has improved from requires improvement to good.
Outpatient services were rated as good. The rating for outpatient services has been combined with the ratings for other services based on findings from previous inspections. Readers should refer to earlier inspection reports for a comprehensive overview of the hospital’s other services.
During our assessment of outpatient services, we observed positive interactions between staff and patients. Patients told us they felt listened to, treated with respect, and were satisfied with the care they received. Staffing levels were sufficient to keep people safe and meet their needs. Services were delivered in a way that met people’s needs and patients spoke positively about their experiences and said they were happy to use the service.
At this assessment we identified no breaches of regulation.
03 June to 07 June 2019
During a routine inspection
Our rating of services went down. We rated it them as requires improvement because:
- We rated safe and well led as requires improvement and caring and responsive as good for outpatient services. We do not rate effective in outpatient services.
- Risks to patients were not always assessed and recorded appropriately. Records were sometimes unavailable for patient appointments and some records were illegible.
- There was a lack of visibility of senior leaders within services at Fleetwood Hospital.
- Governance processes were not effective as information was not always shared with staff and issues of risk were not always escalated appropriately.
16/01/2014
During a routine inspection
- Blackpool Victoria, which is the main hospital site and the focus of much of its work
- Clifton Hospital, which currently has four wards, mainly for elderly care and rehabilitation (with one outpatient clinic)
- Fleetwood Hospital.
This report relates to the Fleetwood Hospital site.
Fleetwood Hospital is a community unit that serves residents from Wyre and surrounding areas.
It is located approximately eight miles north of the main trust headquarters.
There is an outpatient department which houses seven consulting suites, one of which has been adapted for Audiology. It also provides diagnostic Radiology services on the site. Fleetwood Hospital’s outpatient clinics include ear, nose and throat and gynaecological services. There is also a small ulcer clinic.
At this hospital we looked at outpatient clinics.
We spoke with patients and members of the public in the outpatients department.
Overall we found that services provided at the Fleetwood hospital were provided in an, effective, caring manner, that they were responsive to the needs of those using the services and were well led.
Patients records were difficult to locate, and the information within them was not easy to find. This could delay patients access to care and hinder decision making.
Patients we spoke to were very positive about the care they received. Patients were very complimentary about the caring nature of the staff. Volunteers supported the patients during their time in the hospital.
However, patients we spoke to did not know how to make a complaint nor how to make the trust aware of any comments on the service. The trust is losing valuable feedback and development opportunities for its services.
There was good leadership of the outpatient service.