Pilgrim Hospital

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We rated caring as good. We assessed 2 quality statements. We observed staff treated people with kindness, empathy and compassion and respect their privacy and dignity as much as possible throughout the assessment.

Leaders told us they supported staff, and most staff told us they felt well supported by the leaders and the trust.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

We observed staff treat people with kindness, empathy and compassion and respect their privacy and dignity as much as possible throughout the assessment. Patients told us they were treated with kindess.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Leaders told us they cared about and promoted wellbeing of their staff and supported them to deliver person centred care. Most staff told us they felt well supported by the leaders and the trust and felt enabled to deliver person centred care.