• Doctor
  • GP practice

Alfred Squire Road Health Centre

Overall: Good read more about inspection ratings

Alfred Squire Road, Wednesfield, Wolverhampton, West Midlands, WV11 1XU (01902) 575000

Provided and run by:
The Royal Wolverhampton NHS Trust

Important: The provider of this service changed. See old profile

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Background to this inspection

Updated 7 September 2018

The Royal Wolverhampton NHS Trust (RWT) has been the registered provider for Alfred Squire Road Health Centre since 1 June 2016. The practice became part of RWT through a model of care called vertical integration. The model of care allows the practice to formally pool its resources and become a single organisation with RWT. For example, all staff were transferred to RWT and are salaried employees of the Trust. Vertical integration aims to improve care co-ordination between primary and secondary care.

Alfred Squire Road Surgery is a well-established GP practice situated at the health centre in a residential area of Wolverhampton. The ethnicity of most patients (82%) at the practice are white and the practice is in the fourth most deprived decile in the city. This may mean that there is an increased demand on the services provided.

At the time of our inspection, the practice had 8,400 patients. The practice premises have been extended and comprises of a single-storey building. Parking spaces for patients with a physical disability are located at the side of the premises. The building has level access for wheelchairs and pushchairs and automated doors to the reception entrance.

The practice does not provide an out-of-hours service to its own patients but patients are directed to the out of hours service, Vocare via the NHS 111 service. The practice provides services to patients of all ages based on a General Medical Services (GMS) contract with NHS England for delivering primary care services to their local community. Services provided at the practice include the following clinics; minor surgery, diabetic, hypertension (high blood pressure), immunisation and smoking cessation clinics.

The team of clinical staff at Alfred Squire Road Health Centre is made up of seven GPs (three female, four male). The GPs work a total of 39 sessions between them. Other clinical staff include an advanced nurse practitioner, four practice nurses, a trainee nursing assistant, two healthcare assistants and one clinical pharmacist. A practice manager, secretaries, clerical, administration, reception staff and an administration apprentice support the practice. There is a total of 29 staff working at the practice either full or part time hours.

Additional information about the practice is available on their website: http://www.drparkesandpartners.nhs.uk

Overall inspection


Updated 7 September 2018

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at Alfred Squire Road Health Centre on 5 July 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had systems to manage risk so that safety incidents were less likely to happen. However there was a lack of recorded information to demonstrate that when incidents did happen, the practice shared learning with staff to ensure any improvements made would be sustained.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system was not easy to use and reported that they were not always able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • Staff reported improved communication with professionals across the organisation since joining The Royal Wolverhampton NHS Trust, vertical integration project.

The areas where the provider should make improvements are:

  • Review the arrangements for sharing learning with staff following significant events.
  • Review the arrangements for checking medicine expiry dates for named patient medicines.
  • Ensure the minutes of meetings are sufficiently detailed to show that any changes made following significant events are appropriate and prevent further occurrences.
  • Ensure staff follow the practice’s procedures for the appropriate handling of patient specimens.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.