Scarborough Hospital

Ratings - Medical care (Including older people's care)

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Good

Our view of the service

We conducted an on-site, assessment visit for medical care (including elderly care) on 7 to 9 October 2025 due to an aged rating.

We assessed all quality statements from the safe, effective, caring, responsive and well-led key questions.

The assessment team included 3 CQC inspectors, 2 pharmacy specialist CQC inspectors, 3 CQC specialist advisors and 1 regulatory coordinator.

We reviewed 21 sets of patient clinical records and spoke with 46 members of staff, as well as at least 35 patients. We attended several clinical meetings, including safety briefs, nurse handovers, ward rounds, and bed planning meetings. In addition, we assessed most medical wards, the discharge lounge, and the pharmacy department.

We rated the medicine part of the care group as good which had improved from a rating of requires improvement.

Staff demonstrated kindness and compassion, patients felt respected and cared for, and there was a positive culture of learning. The medicine care group showed good practice in workforce wellbeing and had effective multi-disciplinary collaboration and community engagement.

However, we found continued breaches of legal regulations in relation to staffing, good governance, and complaints. Key issues included, low training compliance rates among medical staff, a shortage of allied health professional (AHP) staff, delays to waiting times for treatments, delays with complaint responses and completion of complaint investigation actions.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

Or, if we have requested an action plan, this will be requested upon publication of the final report.

People's experience of this service

Patients praised staff for being kind, caring, and respectful, with many describing their care as “absolutely brilliant”, “marvellous” and “first class” and that “nursing, healthcare assistants and domestic staff go above and beyond”.

Patients commented that staff called them by their preferred name and knew their personal preferences.