St Edmunds

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us the staff were kind and caring. Comments included, “All very nice”; “So kind 100%” and “I can’t praise them enough.”

A staff member said, “I ensure that all individuals, including family and friends, are treated with dignity, respect, and compassion. I take time to listen, respect personal preferences, maintain privacy, confidentiality, and promote independence, ensuring care is always person-centred.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A staff member said, “I make sure clients feel valued and supported by delivering care in a compassionate and person-centred way.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to maintain their own skills and abilities, to develop and improve their independence. Visit records showed people had choice and control over their care. A staff member said, “I always give them choice and tell them what I am coming into do and ask them if they are happy with the support” and “I will offer them the chance to do what they can for themselves and offer to watch over them if it is a confidence issue.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

A staff member said, “On occasion, we have gone in and felt people were not safe at home so arranged for them to be readmitted and we do palliative care as well and sometimes we have to juggle patient wishes as well. If they have capacity and they did not want to go back into hospital, then we have to manage the risk within their home, so sometimes it can be difficult, but we all work together to support them.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff had access to wellbeing resources. The service had recently arranged for a staff member to complete ‘Wellbeing Buddy’ training. The wellbeing buddy had made themselves available for informal conversations and had signposted colleagues to other support services.