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Archived: Southgate Moorings

This service was previously managed by a different provider - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 8 March 2018

During an inspection looking at part of the service

We carried out a focused inspection of Southgate Moorings on 8 March 2018.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We carried out this inspection focusing only on the safe, responsive and well-led key questions to check on information we had received relating to these aspects of care at this service.

Our findings were:

Are services safe?

We found this service was providing safe care in accordance with the relevant regulations.

Are services responsive?

We found this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this service was providing well-led care in accordance with the relevant regulations.

Our key findings were:

  • The service had systems to help them manage risk.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • The appointment system met patients’ needs.
  • The service had effective leadership. Staff felt involved and supported and worked well as a team.
  • The service asked staff and patients for feedback about the services they provided.
  • The service dealt with complaints positively and efficiently.

Inspection carried out on 26 March 2014

During an inspection in response to concerns

We carried out this inspection because of information that we received from the provider relating to an incident at the dental clinic. We spoke with three patients who used the dental clinic. They made positive comments about the service. One patient described how the dentist had helped them to feel "calm and relaxed". They also told us how they had received pain free treatment. Another patient told us that they were pleased to "have such a good dental service". The third patient we spoke to said �this is the best dentist I have been to".

Patients also told us how they had their dental treatment explained to them and how they had signed forms to give consent for treatment. There was an effective complaints system available and this was provided in different formats to meet the needs of patients. Comments and complaints patients made were responded to appropriately. We also found that quality monitoring systems were in place that included seeking the views of patients.