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Archived: Southgate Moorings

This service was previously managed by a different provider - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Updated 19 April 2018

We carried out a focused inspection of Southgate Moorings on 8 March 2018.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We carried out this inspection focusing only on the safe, responsive and well-led key questions to check on information we had received relating to these aspects of care at this service.

Our findings were:

Are services safe?

We found this service was providing safe care in accordance with the relevant regulations.

Are services responsive?

We found this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this service was providing well-led care in accordance with the relevant regulations.

Our key findings were:

  • The service had systems to help them manage risk.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • The appointment system met patients’ needs.
  • The service had effective leadership. Staff felt involved and supported and worked well as a team.
  • The service asked staff and patients for feedback about the services they provided.
  • The service dealt with complaints positively and efficiently.
Inspection areas

Safe

No action required

Updated 19 April 2018

We found that this service was providing safe care in accordance with the relevant regulations.

The service had systems and processes to provide safe care and treatment. They used learning from incidents and complaints to help them improve.

Premises and equipment were clean and properly maintained.

The service had suitable arrangements for dealing with medical and other emergencies.

Effective

Updated 19 April 2018

Caring

Updated 19 April 2018

Responsive

No action required

Updated 19 April 2018

We found that this service was providing responsive care in accordance with the relevant regulations.

The service’s appointment system was efficient and met patients’ needs.

The service took patients views seriously. They valued compliments from patients and responded to concerns and complaints quickly and constructively.

Well-led

No action required

Updated 19 April 2018

We found that this service was providing well-led care in accordance with the relevant regulations.

The service had arrangements to ensure the smooth running of the service. These included systems for the service team to discuss the quality and safety of the care and treatment provided. There was a clearly defined management structure.

The service monitored clinical and non-clinical areas of their work to help them improve and learn. This included asking for and listening to the views of patients and staff.