16 February 2023
During a routine inspection
Distinct Pro Care Services Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection there was one person using the service.
People’s experience of using this service and what we found
The person had been receiving support since January 2023. They told us they felt safe with the care they received.
The person’s care needs were assessed and they received care from a regular care worker who knew how the person liked to be supported and what was important to them.
New staff were introduced and completed shadowing to help them get to know the person and observe how they received their care. Samples of daily records showed their needs were being met.
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
The person was positive about the management of the service and the provider had regular contact with them to check on the level of care they received and if their needs had changed. They were confident that their concerns were being taken seriously and the manager was resolving issues they had raised.
The person was supported by staff who were positive about the organisation and felt well supported in their role. Staff told us they were provided with the relevant training and the management team listened to them and provided the necessary advice and guidance to support them in their role.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 17 December 2020, however it was dormant until January 2023. We were able to conduct an inspection but we could not rate the quality of the service as we had insufficient evidence on which to do so.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
As we were not able to rate the service at this time we will return to complete a further inspection. We will continue to monitor information we receive about the service, which will help inform when we next inspect.