Updated 7 April 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
Distinct Pro Care Services Ltd is a domiciliary care agency. It provides personal care to people living in their own homes.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the provider a few days’ notice because we were aware they were a small service and we needed to ensure they would be available to assist us with the inspection.
We visited the office location on 16 February 2023 to see the registered manager and to review records related to the service. We spoke with the person who used the service and care staff between 16 February 2023 and 23 February 2023.
What we did before the inspection
We reviewed information we had received about the service since their registration. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.
During the inspection
We reviewed 1 person’s care plan, risk assessments and daily care logs. We also reviewed 2 staff files in relation to recruitment, induction and training. We also reviewed records related to the management of the service, quality assurance records and policies and procedures.
We spoke with 3 staff members. This included the registered manager, the care manager and 2 care workers. We also spoke with the person who used the service to gather their views on the service they received.