Archived: Engage Care Services - Main Office Also known as Engage Care Services Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement.

The service was in breach of legal regulation in relation to good governance. Audits and spot checks were not robust as they had not identified the issues with topical cream recording, staff training and daily logs and a staff guidance document containing inappropriate language.

The local authority told us the registered manager had not initially cooperated with partner agencies to support the ongoing care the person received.

This service scored 39 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff said they felt supported by the clinical lead and registered manager.

Contracts with other local authorities had been ended / not renewed due to the standard of care provided, which the registered manager had been unable to sufficiently improve.

The registered manager had not initially cooperated with a new provider for the safe transfer of the person’s support.

Staff said they could contact the clinical lead or registered manager if they needed any support or had any queries.

Contracts with other local authorities had been ended / not renewed due to the standard of care provided, which the registered manager had been unable to sufficiently improve. The registered manager had not initially cooperated with a new provider for the safe transfer of the person’s support.

Staff said they were able to raise any concerns and felt they would be listened to.

Regular staff meetings and supervisions provided staff opportunities to raise any issues. We saw the same concerns about some staff not completing the daily tasks allocated were raised over multiple staff meetings. There was no evidence of how this had been followed up to resolve the issue.

Staff said they were treated fairly.

We could not collect evidence to score this evidence category as the service only supported 1 person.

Staff said the clinical lead and registered manager were contactable as required.

However, the registered manager said the clinical lead was available “once in a while” for oversight of the person’s care and to review their care plan.

Governance systems were not robust. The care plan audit had not identified the lack of information about, and recording of, topical medicines. Daily notes and the night / day routine document contained inappropriate language that had not been identified or addressed.

Spot checks had not identified staff applied topical creams.

The UK Visa and Immigration service had revoked Engage Care Services Limited license to recruit staff from overseas as the registered manager was not meeting the legal requirements for holding the overseas recruitment license.

The person said they had been told that a new provider was being sought by the local authority and hoped that some staff would be able to transfer across to the new provider so there was some continuity of their care. We were made aware by the local authority that the registered manager was initially not cooperating with the new provider. This was subsequently resolved.

Staff had no specific feedback in this area.

The registered manager was initially not cooperating with a new provider for the safe transfer of the person’s support.

The registered manager was initially not cooperating with a new provider for the safe transfer of the person’s support.

The registered manager had contracted a consultant to support the service to improve. An improvement plan had been introduced. However, issues were still found during this inspection.

Contracts with other local authorities had been ended / not renewed due to the standard of care provided, which the registered manager had been unable to sufficiently improve.