Archived: Brooklee Care

Brooklee Care is a domiciliary care service. It provides personal care to people living in their own homes and flats in the community. The service supports people with a range of physical and sensory needs as well as older people including those living with dementia. At the time of this inspection there were two people using the service.

Not everyone who use a domiciliary care service receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Relatives involved with the care and support that their family member received from Brooklee Care spoke positively about their experience. Care and support was personalised to the person’s individual needs. The person’s privacy, dignity and independence was promoted.

Risks associated with the person’s health, care and medical needs were identified and the registered manager and care staff understood those risks and how to minimise them to keep the person safe. Safe medicines management and administration processes in place ensured people received their medicines as prescribed and on time.

People were supported by care staff that they knew, who arrived on time and always stayed their full allocated time. Recruitment processes ensured that only care staff assessed as safe to work with vulnerable adults were employed.

People were supported by care staff who had been appropriately trained and were skilled in their role. Care staff told us they were regularly supported through supervision.

People were supported to maintain good health and had access to a variety of healthcare services. Relatives told us that their relative was supported to eat and drink enough where this was an assessed need. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The care plan was person centred and gave comprehensive information about the person, their needs and how they wished to be supported. Relatives knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.

Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

This service was registered with us on 20 November 2020 and this is the first inspection.

Why we inspected

The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.