Archived: Brooklee Care

Updated 26 February 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 31 January 2022 and ended on 7 February 2022. We visited the office location on 31 January 2022, spoke with relatives of people receiving care and support on 1 February 2022, spoke with support staff on 1 and 2 February 2022 and gave inspection feedback to the registered manager on 7 February 2022.

What we did before the inspection

Before the inspection, we reviewed information we held about the service and the provider which included any statutory notifications sent to the CQC. A notification is information about important events which the service is required to send us by law. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

During the inspection we reviewed one person’s care plan, risk assessments and medicine administration records. We looked at three staff files in relation to recruitment, training and staff supervision. We also spoke with the registered manager and reviewed other records relating to the management of the service, including complaints records and management audits.

After the inspection

We spoke with two relatives of people who were receiving personal care and support about their experience of the care provided. We also spoke with three care staff. We continued to seek clarification from the provider to validate evidence found. We further reviewed another care plan, training data and quality assurance records.

Updated 26 February 2022

About the service

Brooklee Care is a domiciliary care service. It provides personal care to people living in their own homes and flats in the community. The service supports people with a range of physical and sensory needs as well as older people including those living with dementia. At the time of this inspection there were two people using the service.

Not everyone who use a domiciliary care service receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Relatives involved with the care and support that their family member received from Brooklee Care spoke positively about their experience. Care and support was personalised to the person’s individual needs. The person’s privacy, dignity and independence was promoted.

Risks associated with the person’s health, care and medical needs were identified and the registered manager and care staff understood those risks and how to minimise them to keep the person safe. Safe medicines management and administration processes in place ensured people received their medicines as prescribed and on time.

People were supported by care staff that they knew, who arrived on time and always stayed their full allocated time. Recruitment processes ensured that only care staff assessed as safe to work with vulnerable adults were employed.

People were supported by care staff who had been appropriately trained and were skilled in their role. Care staff told us they were regularly supported through supervision.

People were supported to maintain good health and had access to a variety of healthcare services. Relatives told us that their relative was supported to eat and drink enough where this was an assessed need. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The care plan was person centred and gave comprehensive information about the person, their needs and how they wished to be supported. Relatives knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.

Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

This service was registered with us on 20 November 2020 and this is the first inspection.

Why we inspected

The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.