We carried out a review of the data available to us about R-H-P Outreach Services-30 Thornford Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about R-H-P Outreach Services-30 Thornford Road, you can give feedback on this service.
R-H-P Outreach Services-30 Thornford Road is a residential care home providing personal care to up to four men. The service provides support to men who are recovering from mental health difficulties. At the time of our inspection there were two men using the service, one of whom was temporarily in hospital.
People’s experience of using this service and what we found
The provider assessed the risks to people’s health and safety in the delivery of care and had clear risk management guidelines in place. There was a clear safeguarding policy and procedure in place and the person we spoke with confirmed they felt safe around staff. There were enough staff scheduled to support people and people’s medicines were managed safely. The service was clean and the risk of infection was managed and controlled. The property was appropriately designed to meet people’s needs.
The provider assessed people’s choices before they started using the service. Their nutritional needs were met and the provider encouraged them to make healthy lifestyle choices.
Staff were caring and supported people to live the lives they wanted. People were supported in a way that safeguarded their privacy and their dignity and people were supported to be as independent as possible.
The provider had a clear complaints policy and procedure in place. The provider supported people to be active and avoid social isolation and communicated with them effectively.
The service had a positive culture that achieved good outcomes for people. The provider worked closely with other multi- disciplinary professionals in the provision of care and followed advice when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 6 February 2019 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.