Background to this inspection
Updated
12 November 2022
Inspection team
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by a single inspector.
Service and service type
R-H-P Outreach Services-30 Thornford Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and we looked at both during this inspection.
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we held about the service, such as any notifications about the service.
We used all of this information to plan our inspection.
During the inspection
Inspection activity started on 29 September 2022 and ended on 21 October 2022. We visited the location’s office/service location on 4 October 2022. We spoke with the registered manager during our inspection.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one person using the service and two care workers over the telephone and liaised with one professional who regularly visits the service.
Updated
12 November 2022
About the service
R-H-P Outreach Services-30 Thornford Road is a residential care home providing personal care to up to four men. The service provides support to men who are recovering from mental health difficulties. At the time of our inspection there were two men using the service, one of whom was temporarily in hospital.
People’s experience of using this service and what we found
The provider assessed the risks to people’s health and safety in the delivery of care and had clear risk management guidelines in place. There was a clear safeguarding policy and procedure in place and the person we spoke with confirmed they felt safe around staff. There were enough staff scheduled to support people and people’s medicines were managed safely. The service was clean and the risk of infection was managed and controlled. The property was appropriately designed to meet people’s needs.
The provider assessed people’s choices before they started using the service. Their nutritional needs were met and the provider encouraged them to make healthy lifestyle choices.
Staff were caring and supported people to live the lives they wanted. People were supported in a way that safeguarded their privacy and their dignity and people were supported to be as independent as possible.
The provider had a clear complaints policy and procedure in place. The provider supported people to be active and avoid social isolation and communicated with them effectively.
The service had a positive culture that achieved good outcomes for people. The provider worked closely with other multi- disciplinary professionals in the provision of care and followed advice when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 6 February 2019 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.