Archived: Health Technologies t/a Qured

Updated 1 September 2021

Health Technologies Limited t/a Qured is located at 25 Eastcastle Street, London, W1W 8DF, in the London borough of Westminster. The service is an independent health consulting doctor, the service does not see NHS patients.

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities of treatment of disease, disorder or injury.

The service provides GP home visiting services and also telephone consultations. Prior to the Covid 19 pandemic (during which some services were temporarily suspended), the service provided 2,500 appointments per year. The service does not provide services for the management of long-term conditions such as diabetes and hypertension. The service also provides services that are not regulated by Care Quality Commission, including Covid testing for which the service is registered with UKAS.

The service is open five days per week. It is open on Monday to Sunday from 9am until 6pm. The service does not formally provide a service outside of these hours, but doctors may be contacted. Clinicians at the service are provided by contracted GPs and nurses. This team is supported by a team of customer service advisors, technical support staff, engineers, managers and business support functions. This team supports both the areas that are regulated by Care Quality Commission, and those that are not, which at the time of the inspection incorporated the majority of the business.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 1 September 2021

This service is rated as Good overall.

We carried out an announced comprehensive inspection of Health Technologies Limited t/a Qured on 10 August 2021. This was the first CQC inspection of this location under the current CQC inspection methodology, the service having been registered with CQC at this address since November 2020. We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

An operations lead for the service will be the the registered manager, although as a new starter at the business, the process of confirming this role is ongoing. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm in the majority of areas, but some non-clinical staff had not had background checks conducted.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The area where the provider should make improvements is::

• Ensure that all non-clinical staff in patient facing roles have received a Disclosure and Barring Service check.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care