We carried out a review of the data available to us about Ashbright Agency Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ashbright Agency Ltd, you can give feedback on this service.
United Business Centres is the only location of Ashbright Agency Limited, a privately owned company providing personal care and support to people living in their own homes.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. One person was receiving personal care at the time of our inspection.
People’s experience of using this service and what we found
There were effective systems for monitoring the quality of the service being delivered. These included asking people using the service, their representatives and staff for feedback. There were systems for dealing with and learning from complaints, safeguarding alerts and other adverse events.
People using the service experienced personalised care which met their needs and reflected their preferences. They were cared for by the same familiar staff and they had a good relationship with these staff.
The provider involved people in assessments of their care needs and people's needs and planning to meet those needs. People were involved in these assessments. Care plans included information about things people could do for themselves as well as their cultural and religious needs. Risks to people's safety and wellbeing had been assessed and planned for.
The staff were suitably trained and supported. They had the information they needed to care for people safely. The provider monitored how they were providing care. Staff arrived on time and stayed the agreed amount of time on each visit. The registered manager was suitably experienced and qualified.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 29 October 2020 and this was the first inspection.
Why we inspected
The service was inspected based on the date they were registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.