Ashbright Agency Ltd

Updated 13 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 30 April 2022 (when we made phone calls to stakeholders) and ended on 3 May 2022. We visited the location’s office on 3 May 2022.

What we did before the inspection

We looked at all the information we held about the provider including information they sent us when they were registered with us.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the relative of one person who used the service and two care workers by telephone. We met the registered manager, nominated individual and quality manager during our visit to the office. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We looked at the care records for the person being cared for. We also looked at records relating to people the agency used to care for to clarify how the provider managed certain aspects of their work, such as supporting people with their medicines. We looked at the records for three members of staff. We looked at other records used by the provider for managing the service, these included quality monitoring checks.

Updated 13 May 2022

About the service

United Business Centres is the only location of Ashbright Agency Limited, a privately owned company providing personal care and support to people living in their own homes.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. One person was receiving personal care at the time of our inspection.

People’s experience of using this service and what we found

There were effective systems for monitoring the quality of the service being delivered. These included asking people using the service, their representatives and staff for feedback. There were systems for dealing with and learning from complaints, safeguarding alerts and other adverse events.

People using the service experienced personalised care which met their needs and reflected their preferences. They were cared for by the same familiar staff and they had a good relationship with these staff.

The provider involved people in assessments of their care needs and people's needs and planning to meet those needs. People were involved in these assessments. Care plans included information about things people could do for themselves as well as their cultural and religious needs. Risks to people's safety and wellbeing had been assessed and planned for.

The staff were suitably trained and supported. They had the information they needed to care for people safely. The provider monitored how they were providing care. Staff arrived on time and stayed the agreed amount of time on each visit. The registered manager was suitably experienced and qualified.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 29 October 2020 and this was the first inspection.

Why we inspected

The service was inspected based on the date they were registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.