Cuckoo Care is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection there were 13 people using the service receiving personal care.Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks relating to personal care and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found.
People felt they received safe care and they trusted the staff to ensure any risks were assessed and managed. Clear guidance was in place to support staff to safely care for people. There were enough staff, suitably recruited and trained to provide safe care. Staff understood how to safeguard people from the risk of harm and how to report concerns. People received safe support with their medicines.
People’s needs and preferences were robustly assessed and people were involved in planning their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and respect. Staff supported and promoted people’s privacy, dignity and independence. People were supported to do the things they enjoyed.
Cuckoo Care is based in Marsden, West Yorkshire, and had a community ethos and close-knit support for people. People’s individual needs were met through person-centred care and consistent staff who knew them well. Staff knew each person’s individual needs and how to support their individual communication styles.
The provider had made some recent improvements to the service as part of the development of the care provision. They had developed systems and processes to strengthen the governance and provide more robust quality assurance. Regular quality checks were carried out and improvements were made in response to findings. The provider was committed to continuous improvement and development of the service. Staff felt supported by the management team and confident in their roles and responsibilities. Feedback was welcomed from staff, people, relatives and professionals involved in people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.