Cuckoo Care Ltd

Updated 22 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours' notice of the inspection. This was because we needed to be sure someone was in the office to support the inspection.

Inspection activity started on 10 November 2022 and ended on 29 November 2022. We visited the office location on 11 November 2022

What we did before the inspection

We reviewed information we held about the service. We sought feedback from the local authority and professionals who work with the service.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with 1 person who used the service and 2 relatives about the service provided. We spoke with 3 members of staff and the management team.

We reviewed a range of records. This included 2 people’s care records, 2 staff files and multiple medication records. A variety of documents relating to the management of the service were reviewed, including policies and training records.

Updated 22 December 2022

Cuckoo Care is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection there were 13 people using the service receiving personal care.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks relating to personal care and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found.

People felt they received safe care and they trusted the staff to ensure any risks were assessed and managed. Clear guidance was in place to support staff to safely care for people. There were enough staff, suitably recruited and trained to provide safe care. Staff understood how to safeguard people from the risk of harm and how to report concerns. People received safe support with their medicines.

People’s needs and preferences were robustly assessed and people were involved in planning their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and respect. Staff supported and promoted people’s privacy, dignity and independence. People were supported to do the things they enjoyed.

Cuckoo Care is based in Marsden, West Yorkshire, and had a community ethos and close-knit support for people. People’s individual needs were met through person-centred care and consistent staff who knew them well. Staff knew each person’s individual needs and how to support their individual communication styles.

The provider had made some recent improvements to the service as part of the development of the care provision. They had developed systems and processes to strengthen the governance and provide more robust quality assurance. Regular quality checks were carried out and improvements were made in response to findings. The provider was committed to continuous improvement and development of the service. Staff felt supported by the management team and confident in their roles and responsibilities. Feedback was welcomed from staff, people, relatives and professionals involved in people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 November 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.