Cuckoo Care Ltd

Updated 21 October 2025

The assessment was carried out between 23 October and 18 November 2025. We visited the office on 11 November 2025. Cuckoo Care Ltd is a domiciliary care agency registered to provide personal care to people living in their own homes.

At the time of the assessment, 15 people were receiving support with personal care. The Care Quality Commission only inspects services where personal care is provided. This includes assistance with tasks related to personal hygiene and eating.

Care plans were detailed, person-centred and showed people’s required needs and support. Staff involved people in decisions about their care and treatment and supported them to understand risks to keep themselves safe. People were offered choice and control of their care and were treated with kindness, compassion, and dignity, and encouraged to remain as independent as possible.

Staff had completed safeguarding training, had a good awareness of the different types of abuse, and how to escalate any concerns promptly.

Staff were mostly recruited safely. Some minor shortfalls were identified, but these were addressed promptly. Staff were offered an induction, which included appropriate training, support, shadowing and competency checks to ensure the team had the right mix of skills to deliver safe care.

Updated 21 October 2025

People and relatives spoke positively about the quality of their or their loves one’s care, saying staff mainly arrived on time and stayed for the full call duration. People were generally provided with the same members of staff for each call of their day, which helped them to build relationships and feel secure. People told us they felt safe; staff were well trained and treated them as individuals and encouraged them to be as independent as possible. One person told us, “I've always been fairly independent, and they [staff] help me to continue this.”

People knew staff and leaders and how to raise concerns, which were actioned and followed up appropriately.

People told us the management team were approachable, and they could always contact them if needed.