The Care Quality Commission
  • Doctor
  • Independent doctor

City Aesthetics Clinic

Overall: Good read more about inspection ratings

Saville House, 5 Saville Place, Newcastle Upon Tyne, NE1 8DQ (0191) 260 3862

Provided and run by:
Joie De Vivre Aesthetics Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about City Aesthetics Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about City Aesthetics Clinic, you can give feedback on this service.

01 March 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at City Aesthetics Clinic as part of our inspection programme.

City Aesthetics Clinic provides aesthetic treatments such as the diagnosis and treatment of skin conditions like acne and rosacea, and medical weight loss treatment.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. City Aesthetics Clinic provides a range of non-surgical cosmetic interventions, for example massage and laser hair removal, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

  • There were systems and processes in place to ensure that care was delivered safely.
  • The service was proactive in empowering patients, and supporting them to manage their own health and maximise their independence.
  • Staff displayed an understanding and non-judgmental attitude to all patients.
  • The service had received very positive feedback from patients about the care they had received.
  • Access to care was timely.
  • Leaders had the capacity and skills to deliver high-quality, sustainable care.

The areas where the provider should make improvements are:

  • Ensure the service’s updated policy related to the recruitment of new staff is followed, including collecting references and obtaining photographic identification of new staff members;
  • Review and improve the monitoring of staff training to ensure there are no gaps;
  • Continue to ensure equipment is properly calibrated.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care