City Aesthetics Clinic

Updated 13 April 2022

Joie De Vivre Aesthetics Limited is registered with the Care Quality Commission to provide the regulated activities of treatment of disease, disorder, or injury (TDDI) from one registered location at the following address:

• City Aesthetics Clinic, Saville House, 5 Saville Place, Newcastle upon Tyne, NE1 8DQ

We visited this location as part of our inspection.

City Aesthetics Clinic provides aesthetic services such as medical treatments for skin conditions like acne and rosacea; treatment of hyperhidrosis with prescribed toxin injection; topical/systemic therapy for eczema, psoriasis, and acne; medical chemical peel; and a medical weight loss service. The service sees approximately 200 to 500 patients per month and offers treatments to people over the age of 18.

The service provides face-to-face appointments. The core opening times of the service are as follows:

• 10am to 8pm, Monday to Friday
• 10am to 4pm, Saturday
• Closed Sunday

The service consists of two advanced nurse practitioners, a general manager/clinic receptionist, a personal assistant/clinic receptionist, a director, and a junior receptionist.

How we inspected this service

Prior to visiting this service we reviewed information from stakeholders (for example, online reviews, CQC notifications) and data submitted by the provider.

We interviewed staff, and undertook observations and a review of documents both remotely and during a site visit.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 13 April 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at City Aesthetics Clinic as part of our inspection programme.

City Aesthetics Clinic provides aesthetic treatments such as the diagnosis and treatment of skin conditions like acne and rosacea, and medical weight loss treatment.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. City Aesthetics Clinic provides a range of non-surgical cosmetic interventions, for example massage and laser hair removal, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• There were systems and processes in place to ensure that care was delivered safely.
• The service was proactive in empowering patients, and supporting them to manage their own health and maximise their independence.
• Staff displayed an understanding and non-judgmental attitude to all patients.
• The service had received very positive feedback from patients about the care they had received.
• Access to care was timely.
• Leaders had the capacity and skills to deliver high-quality, sustainable care.

The areas where the provider should make improvements are:

• Ensure the service’s updated policy related to the recruitment of new staff is followed, including collecting references and obtaining photographic identification of new staff members;
• Review and improve the monitoring of staff training to ensure there are no gaps;
• Continue to ensure equipment is properly calibrated.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care