10 February 2015
During a routine inspection
This inspection took place 10 February 2015 and was unannounced.
This was our first inspection at this home under this provider.
Creative Support - Blackfriars is registered to provide accommodation with personal care for a maximum of four people with learning disabilities. On the day of our inspection four people were living at the home.
The home had a registered manager in post who was present for our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People’s ability to make their own decisions and consent to their care had not been appropriately sought which meant there was a risk people’s rights might not be supported.
Staff knew how to protect people against the risk of abuse or harm and how to report concerns they may have. Information was available to staff on the process they must follow if they had concerns about people’s safety.
People’s medicines were given when they needed them by staff who were trained appropriately. Arrangements for meeting people’s health care needs were in place and people saw health care professionals when they needed to.
People were supported by staff who had the skills to meet their needs. Staff had received appropriate training and felt supported in their roles by the manager at the home.
People were supported to maintain their identities and received care and support that was individual to them. People received support when they needed it and staff knew their preferences in relation to their care. People were treated with dignity and were offered choices in a way they could understand.
Relatives were happy with the care and support their family member’s received and had not felt the need to make any complaints. There was good communication between relatives and staff at the home which kept relatives up to date on their family member.
Staff felt involved in what happened at the home and they found management approachable. The provider had quality assurance procedures in place which monitored the quality of the service the home provided.
You can see what action we told the provider to take at the back of the full version of the report.