Background to this inspection
Updated
29 May 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 February 2015 and was unannounced.
The inspection team consisted of one inspector.
Before our inspection we spoke with the local authority and Shropshire Healthwatch to gain information they held about the home. We also looked at our own system to see if we had received any concerns or compliments about the home. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law. We used this information to help us plan our inspection of the home.
As part of our inspection we spoke with two relatives, four staff, the registered manager, area manager and service director. We were not able to speak with the people who lived at the home in any detail due to their complex needs. We therefore spent time observing how people spent their time and how staff interacted with people. We looked at five records which related to consent, people’s medicines, assessment of risk and people’s needs. We also looked at other records which related to staff training, staff recruitment and the management of the home.
Updated
29 May 2015
This inspection took place 10 February 2015 and was unannounced.
This was our first inspection at this home under this provider.
Creative Support - Blackfriars is registered to provide accommodation with personal care for a maximum of four people with learning disabilities. On the day of our inspection four people were living at the home.
The home had a registered manager in post who was present for our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People’s ability to make their own decisions and consent to their care had not been appropriately sought which meant there was a risk people’s rights might not be supported.
Staff knew how to protect people against the risk of abuse or harm and how to report concerns they may have. Information was available to staff on the process they must follow if they had concerns about people’s safety.
People’s medicines were given when they needed them by staff who were trained appropriately. Arrangements for meeting people’s health care needs were in place and people saw health care professionals when they needed to.
People were supported by staff who had the skills to meet their needs. Staff had received appropriate training and felt supported in their roles by the manager at the home.
People were supported to maintain their identities and received care and support that was individual to them. People received support when they needed it and staff knew their preferences in relation to their care. People were treated with dignity and were offered choices in a way they could understand.
Relatives were happy with the care and support their family member’s received and had not felt the need to make any complaints. There was good communication between relatives and staff at the home which kept relatives up to date on their family member.
Staff felt involved in what happened at the home and they found management approachable. The provider had quality assurance procedures in place which monitored the quality of the service the home provided.
You can see what action we told the provider to take at the back of the full version of the report.