Cinox Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager carried out an assessment of people’s needs prior to the provision of care. People and their relatives were involved in the assessment process which meant it reflected what was important to them. A relative told us, “The [registered] manager came to do what they called an assessment. They asked all about my [relative]. They asked quite a lot of questions, like what [person] likes to eat, when does [person] want to get personal care.” Care plans were then developed based upon the initial assessment. These set out people’s needs and how to meet them, for example, in relation to personal care and eating and drinking.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider was able to provide evidence-based care and treatment. Policies were in line with national good practice and care was given in a person-centred way, in line with the person’s wishes, and people were involved in their assessment of need.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked with its staff, people who used the service and their relatives to support people. The registered manager had regular contact with people and relatives to ensure they had input into their own care. Staff meetings were held so staff could work collaboratively in discussing people’s needs and how best to support them.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

At the time of inspection, the provider had not had the necessity of making referrals to any health care professionals on behalf of people, but the registered manager was aware of the importance of doing this should the need arise. Care plans indicated that people were to be supported to eat healthy meals and to take exercise to live healthier lives.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

People’s care and support was monitored to help improve outcomes for people. Daily records were maintained so the provider could check support was given in line with care plans. The registered manager was in regular contact with people to monitor the care provided was meeting their needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were able to consent to their care. The provider carried out mental capacity assessments for people. Both of the people using the service at the time of inspection had capacity. They had signed consent forms to agree to the provision of care in line with their assessed needs. People told us they were able to consent to their care. A relative said, “My [relative] says staff always ask for their permission before doing anything for them.”