- Homecare service
Cinox Healthcare Ltd
Assessment report published 2 March 2026
Contents
Ratings
Our view of the service
Cinox Healthcare Ltd is a domiciliary care agency, providing support with personal care to people living in their own homes. A total of 2 people were receiving support with personal care at the time of inspection. This is the first time CQC has carried out an inspection of this service.
We undertook an announced inspection visit to the service on the15 January 2026. We announced the inspection because this is a small service and we needed to be sure somebody would be there to facilitate our inspection. We have undertaken a comprehensive inspection which means we have reviewed all of the quality statements. As a result of this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led and good overall.
People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and staff helped ensure people could lead safe, confident, inclusive and empowered lives.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as the service is registered for people who have a learning disability and/or who are autistic. However, there was no one who had a learning disability and/or who was autistic using the service at the time of our inspection.
The provider had not always carried out robust staff recruitment checks because they had not undertaken DBS checks on staff prior to employing them. This was a breach of Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people. People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure needs were met. People were able to consent to their care. The provider promoted the wellbeing of its staff. People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff who used the service spoke positively about the leadership team and there was a shared and open culture at the service.
People's experience of this service
People expressed satisfaction with the care and support provided. A relative told us, “It’s fantastic care we are receiving.” Another relative said, “I am very satisfied with the overall service my [relative] has received to date.” People experienced care that was based around their individual needs and were involved in planning their own care. Staff who worked with people interacted with them in a way that promoted their privacy, dignity and independence. People received care and support that was safe, effective, caring, responsive and well-led.