Cinox Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff treated them kindly and with dignity and the standard of care was good. A relative said, “[Person] is very happy with the care.” They added, “To be honest, I think they are excellent.” Another relative told us how privacy was respected. They said, “According to my [relative], staff ensures the bathroom door is closed before assisting them with a shower or wash.” Staff told us how they supported people in a way that promoted their privacy and dignity. A staff member said, “I ask [the person] if it is OK for me to come in. I ask for their consent. I close the door [when providing support with personal care].”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans were person-centred, based around the needs of the individual person and included details about their likes and dislikes. Staff had a good understanding of people’s needs and how to meet them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have independence, choice and control over their care. Care plans set out what people could do for themselves and what they needed support with. Staff told us how they promoted choice and independence. A staff member said, “I ask [person] their preference of clothes. They decide.” People told us they were able to make choices about their care. A relative told us, “[Staff member] always brings 3 or 4 [items of clothing] and my [relative] picks the one they like.” Another relative said, “My [relative] says staff always give a choice between taking a shower or having a full body wash. Staff will ask what they want for their breakfast and allows them to make their choice.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
People were involved in developing and reviewing their care plans. This meant staff had information about how to meet people’s needs. Staff we spoke with had a good understanding of how to support individuals and people told us their needs were met. People told us their needs were met. A relative said, “Yes, the staff understands how to meet my [relative’s] needs.”
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff were supported to develop in their role through regular training and 1:1 supervision. Staff told us it was a good company to work for, and they felt supported by the registered manager. A member of staff said, “[Registered manager] has a listening ear and they are motivating. I am happy to work with them and be a part of the company.”